Espresso Machines, Coffee Grinders, and Gelato Makers

Customer Service

Shipping & Delivery

 Freight: Orders shipped on pallets are to a customer's curbside only, does not include delivery on personal property, and does not include inside delivery.

Common Carrier: Orders shipped via UPS and FedEx include delivery to the customer's external door.

USPS: Orders shipped via USPS are to a customer's mailbox or door, depending upon package size (USPS shipping is rarely used).

Pick Up at Bravo Beverages: Local wholesale customers can pick up with their own personal vehicles or trucks. Please do not choose this option for sending a freight truck or common carrier as these shipping companies will be denied.

Certain items REQUIRE pallet shipping. Our online store in most cases will only allow this option as UPS, FedEx etc will not allow undamaged deliveries due to weight, packaging, etc..

Damages In Transit: Common Carrier (i.e. UPS, FedEx, USPS, DHL) - To increase customer satisfaction, we take great care in inspecting EVERY piece of equipment that is shipped from our facility. You will notice that we do open boxes to inspect the equipment as well as add packaging material for an extra safe shipping journey to every customer. Therefore, we ask that you do not be alarmed if you see that we opened the box and re-sealed it. All non-palletized orders/shipments are properly boxed and insured for delivery by common carrier to your address. Please inspect your package when you receive it from UPS or USPS. All claims for damages and shortages must be made within 5 business days of receipt of merchandise as the first five days of reporting proves to have the highest percentage of damage claims to be paid by the carriers.

  1. Box Damage - If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging leaking peanuts, or creased corners), please alert the driver/carrier and make a damage notation with your signature.

  2. Concealed Damages (UPS, FedEx, and USPS only) - If you notice any concealed damages from shipping, please call us within 5 business days of receipt.

  3. Packaging - Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...) as the respective UPS. FedEx, or USPS inspector will need to inspect the package. Failure to keep and return all packaging will null and void all applicable return, exchange, and refund privileges.

If your equipment order has arrived with visible damage, please do NOT use the merchandise. Once used, the carrier, as well as you, will deem the shipment as "accepted and acceptable" or "used", and the carrier will not issue a claim number nor pay for any damages. If there is no visible damage to an espresso machine, please check the operation of the machine with water only to inspect for internal damages which would show water leakage. If there is water leakage, please call us within 5 business days and please unplug equipment. If there is no physical damage to a coffee grinder, please turn it on without coffee to inspect for any strange noises. We can not issue a replacement, exchange or refund unless a claim number is issued. Your use of purchased item(s) damaged in transit or failure to keep all packaging for the carrier's inspection will null and void our, if applicable, return, exchange, and refund privileges.

Please use our contact page to notify that your machine, grinder, or shipment was damaged, we will gladly ship a replacement of the same item only or replacement part when a claim number is issued by UPS, FedEx, or USPS AND after the damaged unit has been returned to us in the original carton shipped. Replacements or refunds will not be issued if the damaged order is shipped back in a carton different than what we shipped to a customer as UPS, FedEx, and USPS will only investigate claims that have the original shipping carton included. In cases where damage has occurred to parts that can be replaced (including, but not limited to removable water reservoir, bean hopper, dump box), Bravo Beverages reserves the right to send only those replacement parts that were damaged in transit. If customer is not satisfied with merchandise or resolution provided by Bravo Beverages, refuses an exchange or replacement part determined by Bravo Beverages and/or requests a refund, customer is responsible for restocking fees and shipping costs "to" and "from" customer's location (this includes deducting shipping costs from purchases that included shipping or had free shipping).

Please note that domestic claim numbers for USPS can take up to 6 months and for UPS/FedEx can take up to 15 days. Our damage policy does not apply for customers or their agents who re-ship our packages outside the United States.

Damage In Transit (Pallet Shipments) - We take great care in inspecting EVERY piece of equipment that is shipped from our facility. You will notice that we do open boxes to inspect the equipment as well as add packaging material for an extra safe shipping journey to every customer.

  • IMPORTANT! PALLET SHIPMENTS - Concealed Damages on Deliveries Via LTL Freight Trucks (I.e. Roadway, Con-Way, Yellow, R&L, etc): Whenever a freight truck company delivers your order, please open the carton(s) and inspect your shipment PRIOR to signing the delivery receipt (Bill of Lading). The driver can not leave until you have signed the delivery receipt. Once the Bill of Lading is signed, you have indicated to the trucking company and Bravo Beverages, LLC that the merchandise was delivered in good order. There is no recourse for damage recovery once the delivery receipt (Bill of Lading) was signed for by you or one of your agents. ON PALLETIZED TRUCKLOAD SHIPMENTS, DRIVER DOCUMENTS MUST BE NOTED OF DAMAGES BEFORE SIGNING. INSPECT SHIPMENT BEFORE SIGNING! THIS IS YOUR ONLY PROOF OF DAMAGE AND FAILURE TO NOTE THE BILL OF LADING WILL FORFEIT YOUR AND OUR RIGHT FOR AN INSURANCE CLAIM AND FOR REPAIR OR REPLACEMENT OF PARTS OR EQUIPMENT. It is not good enough to tell the driver, and he/she will rush you as the driver does not care.

In addition, Bravo Beverages must be notified in writing of the damages within 5 business days of customer's receipt of order. Please also send pictures so we can determine severity of damage.

Shipment Redirects: To prevent fraud used by persons who use stolen credit card information, our shipments are coded for not allowing redirects to different addresses. There are no exceptions.

Privacy & Security

Bravo Beverages, LLC has created this privacy policy to demonstrate our firm commitment to your privacy on our web sites. Bravo Beverages, LLC believes that the confidentiality and protection of our web site visitors' and customers' information is one of our fundamental responsibilities and greatest priorities. This is why we want you to know how we will handle information we obtain about you when you visit our site or when you make a purchase from Bravo Beverages, LLC.

Anytime you visit, we collect and store the following information
- The name of the domain name from which you access the Internet (for example, we only store "aol.com" if you are connecting from an America Online account) and the names of the pages visited while visiting our site. We do NOT capture or store your particular user identification.


If you send us an e-mail - We ask that you do not send confidential information to us via e-mail since e-mail is not necessarily secure against interception. If your communication is very sensitive, or includes personal information like your credit card number, you might want to call us, fax us, or send it by postal mail instead.

We Want To Be Very Clear: We will not obtain personal-identifying information about you when you visit our site unless you choose to provide such information to us. We will never sell or distribute your information to any outside organization for solicitation purposes (unless as noted below). If you have any questions, please do not hesitate to ask via e-mail.

Our online store DOES NOT store full credit card information when you place an order online. When you enter your credit card information during checkout, it goes directly to the merchant bank, gateway processor, and issuing bank for verification codes. Our merchant bank will then provide us with verification codes. Our gateway processor only stores the last 4 digits for the ability to process any refunds or answer any inquiries. We may require additional verification after your order has the payment processed. In these cases, we may call you after you place order asking for your credit card information. All credit card information (except the last 4 digits) provided over the phone is destroyed within one business day of shipping the order.


We do not share or sell information that identifies our visitors personally or makes it possible for other parties to contact them directly, except to entities (a) directly associated with Bravo Beverages, LLC in the form of strategic alliances with suppliers/manufacturers (i.e. for warranty purposes, etc), or (b) that are responsible for processing credit card payments (i.e. merchant bank for verifying your payment information for your purchase). However, we may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform with the law or comply with the legal process served on Bravo Beverages, LLC or the site; (b) protect and defend our rights or property, the site, visitors or the public.

With our on-line ordering system, we will encrypt order information (except e-mail), including payment information, using Secure Sockets Layer (SSL) technology to ensure that our customers' information is safe as it is sent over the Internet to our server. This information has limited access within our organization.

Cookies
- The online ordering system at Bravo Beverages, LLC does place cookies on your browser to assure that information is being transferred between authorized parties. Bravo Beverages, LLC does not utilize cookie information other than to track your order throughout the ordering process.

Links To Third Parties
- Please be aware that we provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these Web sites' privacy policies may differ from those of Bravo Beverages, LLC. We encourage you to review and understand their privacy practices before providing them with information.


Bravo Beverages, LLC reserves the right to make changes to this policy at any time, but will alert you that changes have been made by indicating on this privacy policy the date it was last updated. We encourage you to review our privacy policy whenever you use this Web site to make sure you understand how your information will be used.

Returns & Replacements
  • Effective, May 15, 2017, Bravo Beverages no longer offers a buyer's remorse return policy. Requests for returns will be granted for claimed damages and claimed defects made within the first five (5) business days after receipt. After 5 business days after customer receipt, defects are handled under warranty and customer is responsible for any damages.

  • Requests for returns are limited to the first five (5) business days of delivery date. After five (5) business days of delivery receipt, equipment purchases are considered as-is final sale, non-returnable, and non-refundable purchases. Item(s) are required to be returned in NEW, UN-used, and UN-open original packaging with all accessories as received within five calendar days of customer's receipt. Customer would be responsible for actual shipping costs both ways and via same shipping company as utilized for shipping to customer. Restocking fees from a minimum of 20% (to cover order processing and return processing costs) and up to 50% (to cover any costs associated to refurbish the return to certified resale condition) may apply at the sole discretion of Bravo Beverages. If the cost to refurbish exceeds 50% of the purchase price of the item, a refund will be denied and the customer will be responsible for return shipping costs or disposal costs. All credits will be charged any shipping and handling fees after the restocking fees have been charged.

  • Sale price is for 'equipment only', unless otherwise indicated separately, on invoice, not based on advertisement(s) or assumptions. Installation (including electrical or plumbing costs), training costs, and/or onsite labor warranty is responsibility of customer or customer's installer, unless otherwise indicated separately on invoice, not advertisement(s). All manufacturer's defects are covered under applicable warranty by manufacturer or manufacturer's agent.

  • Return and/or Exchange Process - A full refund less any restocking, refurbishment, shipping and/or handling fees will be issued upon satisfactory return as noted:

  1. Return Authorization Number Required Prior to Return - All eligible returns require a return authorization number issued by a representative of Bravo Beverages. In the e-mail, please state the item(s) to be returned, the reason for your return, and your invoice/order number. Return authorization numbers will not be issued via our toll-free order line. A representative will reply via e-mail with a return authorization pdf form which will provide general return instructions. The RMA# expires at 30 calendar days after your receipt of the merchandise. Once an eligible return is received by us, it can take up to 30 days to process your credit. If making an exchange, please notify us before returning as exchanges are expedited.

  2. Return Packing - A copy of your return authorization pdf form must be enclosed with the return, and the return authorization number must be visible and a part of the outer box's shipping label ONLY. You can use the specified cutout of the return authorization pdf form as a shipping label. This label is NOT a prepaid UPS nor USPS label. Do not make any markings on the returned item's packaging. Only use clear tape to seal manufacturer's boxes. Use only white masking or blue painter's tape to secure any items that may move around to cause damage during transport. It is the customer's responsibility to make sure there are no loose parts, as damage from those loose parts will be charged against the credit. As we are here to help, please ask for assistance, if needed.

  3. Return Date Limitation - The return must be received at Brabo Beverages within 30 calendar days of your receipt of your shipment. Please make sure your returned equipment is free of water, as damaged equipment due to freezing will be assessed repair charges against, or complete denial of, your credit.

  4. Shipping Recommendations - The customer's return MUST be shipped the same exact way the customer received it.

    IF THE CUSTOMER RECEIVED IT ON A PALLET, THE CUSTOMER MUST SHIP IT BACK ON A PALLET.

    IF THE CUSTOMER RECEIVES AN ITEM ON A PALLET AND THE CUSTOMER RETURNS IT WITH UPS/FEDEX/USPS PACKAGE TRUCKS, THEN THERE IS A 100% CHANCE OF THE RETURN GETTING DAMAGED AND ANY INSURANCE CLAIM WILL BE DENIED BY THESE CARRIERS.

    Please use a trackable carrier and fully insured for the purchase price as Bravo Beverages can not be responsible and will not accept liability for return shipments lost in transit, damages in transit, or improper packaging. Credit will not be issued for returns lost in transit and returns or part of returns, including free merchandise, damaged in transit. "Free" items returned damaged would be deducted from the credit at the current selling price of the item (even if the charge is not listed or is $0 on the invoice/order). Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.

  5. Requirements - Make sure you keep all original packaging for the return. The returned item(s) and packaging must be "clean" and "free of water" before shipping. Too cover our costs for acquiring from overseas suppliers, there will be "up to" a 50% restocking charge based on our costs, at Bravo Beverages discretion, if all packaging and parts are not returned "clean of water" and in "very good and original" condition (including, but bot limited to instruction booklets, original boxing, accessories, videos, included free starter kits, and parts). Your return must also be packaged with an outer carton exactly like the one we shipped to you. Lack of an outer shipping carton will automatically result in a minimum 30% restocking fee deducted from the credit. If you need assistance packing the unit, please ask as we are here to help you! Any damages in the return that result from improper packing or not securing loose items as when shipped to you will be assessed at full retail replacement value and deducted from any availble credit, up to and including the full amount.

Your account will be credited to the same form of payment within 30 days from the time Bravo Beverages, LLC receives your return. If there is a serial number on your sales invoice, it must match the serial number on the return. Equipment with serial numbers not matching the invoice will not be accepted as an authorized return nor will the purchase be refunded. The serial number sticker can not be tampered with or removed in any way. Any evidence of tampering will automatically null and void all return and refund privileges.  

Replacements are handled as a separate transaction. A new order will need to be placed by the reseller.

Ordering

All orders by wholesale customers must be placed through this web site. Inventory availability as well as shipping quotes are provided through our web site.

Payment, Pricing & Promotions
Payment options are available at checkout on a client-by-client basis. All prepaid orders are processed via PayPal or a credit card through PayPal processing.

Wholesale pricing can be viewed on our online store once an account is approved and the wholesale account is logged in.

Viewing Orders


Order status, history, and tracking numbers can be viewed once logged into the online account.

Updating Account Information
Please update all information on our website.